Payment, Billing & No-Refund Policy
Last Updated: 23-12-2025
This Payment, Billing & No-Refund Policy governs all fees charged by Rekindle Looks Inc, doing business as Fleet Rise Logistics (“Fleet Rise”), for dispatch services.
1. Dispatch Service Fees
Fleet Rise provides dispatch services to motor carriers in exchange for a service fee, typically calculated as a percentage of the carrier’s gross revenue earned from loads dispatched by Fleet Rise.
The specific fee structure is defined in the Dispatcher–Carrier Agreement executed between Fleet Rise and the carrier.
2. When Fees Are Earned
Dispatch service fees are earned when:
- A load is successfully sourced and dispatched to the carrier, and
- The carrier accepts the load and receives the rate confirmation
Fees are earned regardless of delivery outcome, broker payment timing, or carrier profitability.
3. Invoicing
- Invoices are issued weekly (or per load, as agreed)
- Invoices are delivered electronically (email or portal)
- Each invoice identifies dispatched loads and fee calculations
Carriers are responsible for reviewing invoices promptly.
4. Payment Due Dates
Unless otherwise agreed in writing:
- Payment is due within three (3) business days of invoice receipt
- Accepted payment methods are specified by Fleet Rise
Failure to pay on time constitutes a material breach.
5. No Refunds Policy
All dispatch fees are non-refundable, including but not limited to situations involving:
- Broker or shipper non-payment
- Load cancellation after acceptance
- Carrier operational issues
- Market conditions or rate fluctuations
Refunds are issued only for documented billing errors.
6. No Offset or Withholding
Carriers may not:
- Offset fees against other claims
- Withhold payment due to disputes with brokers or shippers
- Delay payment pending carrier revenue collection
Carrier payment obligations are independent of third-party payment.
7. Late Payments & Enforcement
Fleet Rise reserves the right to:
- Suspend dispatch services immediately for non-payment
- Charge late fees or interest as permitted by law
- Recover all collection costs, including attorneys’ fees
Repeated late payments may result in termination of services.
8. Broker Non-Payment Disclaimer
Fleet Rise does not guarantee broker or shipper payment.
Carriers assume all credit risk related to brokers and shippers. Use of factoring services is recommended.
9. Chargebacks & Payment Disputes
Unauthorized chargebacks constitute a breach of contract.
Fleet Rise reserves the right to contest chargebacks and recover associated fees, costs, and damages.
10. Incorporation by Reference
This Policy is incorporated into Fleet Rise’s:
- Terms of Service
- Dispatcher–Carrier Agreement
11. Contact Information
Fleet Rise Logistics
Rekindle Looks Inc (DBA Fleet Rise Logistics)
Email: billing@fleetriselogistics.com
